Freshsales
Free planAI-powered sales CRM with lead scoring and calling tools
Deals for Freshsales
AI-powered sales CRM with lead scoring and calling tools
Freshsales 21-day free trial
Start Free TrialWhat Freshsales does
Freshsales is a sales-focused CRM platform designed by Freshworks. It helps sales teams manage leads, deals and contacts in one central workspace. Its standout features include AI-powered lead scoring to identify priority prospects and a built-in phone system, letting teams make and log calls directly from the CRM. The interface aims for clarity and usability, making it straightforward to track activity and move deals through a pipeline.
Freshsales fits businesses that want an all-in-one tool to manage the sales process, with automation tools that reduce manual effort. It is particularly suited for teams looking to unify communication, email tracking and pipeline management without purchasing separate add-ons.
What sets it apart
AI lead scoring and integrated telephony set it apart from traditional sales CRMs.
Key features
- ◆AI lead scoring
- ◆Built-in phone calling
- ◆Visual sales pipeline
- ◆Contact and deal management
- ◆Email tracking and templates
- ◆Workflow automation
- ◆Task and activity tracking
What teams use it for
- Score and prioritise leads automatically
- Make sales calls from within the CRM
- Track deals and customer interactions
- Send and log sales emails
- Automate routine sales tasks
Pros
- +Integrated phone and email tools
- +Automatic lead scoring via AI
- +Simple visual pipeline
- +Task automation reduces admin
Cons
- −Custom reporting is limited compared to some CRMs
- −Deeper analytics may require add-ons
- −Heavily sales-focused, less suited to general CRM needs
Integrates with
Our verdict
Sales teams looking for a CRM with lead scoring and telephony should consider Freshsales, especially if they want a user-friendly interface. Those needing deep customisation or advanced analytics may want to evaluate alternatives.
Frequently asked questions
Does Freshsales support calls from the CRM?+
Yes, it includes a built-in phone system for calling and call logging.
How does the AI lead scoring work?+
The AI function analyses sales signals and engagement to automatically score leads, helping teams focus efforts on high-potential prospects.
Can Freshsales integrate with my existing email?+
Yes, it integrates with major email providers including Google Workspace and Microsoft 365.
Where can I find Freshsales pricing?+
Please visit the Freshsales website for current plans and pricing details.
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