Bitrix24
Free planAll-in-one CRM with collaboration and communication tools
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All-in-one CRM with collaboration and communication tools
Bitrix24 30-day free trial
Start Free TrialWhat Bitrix24 does
Bitrix24 is an all-in-one CRM and business collaboration platform that brings customer management, task tracking, internal chat, and video calling into a single environment. Developed by Bitrix Inc., it aims to cover most business communication and process needs within a unified system. The platform is cloud-based but also offers self-hosted options, which can provide additional flexibility for certain organisations.
Bitrix24 is positioned for companies that want to centralise sales, project management, and internal collaboration. It is often used by teams looking to manage client relationships while also coordinating on projects, communications, and employee tasks from one interface. Its broad set of functions can mean a steeper learning curve compared to more focused CRM tools.
What sets it apart
Combines CRM functions with built-in chat, video, and project management tools.
Key features
- ◆Contact and deal management
- ◆Task and project tracking
- ◆Internal team chat
- ◆Integrated video calls
- ◆Calendar and scheduling
- ◆Document sharing workspace
- ◆Telephony capabilities
What teams use it for
- Manage customer relationships and pipelines
- Coordinate team tasks and projects
- Switch internal communication from email to chat
- Host video calls and meetings
Pros
- +Broad feature coverage across CRM and team work
- +Internal chat and video are built-in
- +Option for cloud or self-hosting
- +Project workspaces usable alongside CRM
Cons
- −Interface can be busy or overwhelming
- −Takes time to learn all features
- −Reporting and automation depth varies by plan
Integrates with
Our verdict
Best suited to companies wanting CRM, project work, and communications in a single interface. Those seeking only sales pipeline tools or lighter setups may find the system overly complex.
Frequently asked questions
Does Bitrix24 offer a free plan?+
Bitrix24 provides a free plan with certain limitations. For the most up-to-date details, check the official Bitrix24 pricing page.
Can Bitrix24 replace my current chat and video tools?+
Bitrix24 includes built-in chat and video call features designed to cover most internal communications needs.
Is Bitrix24 cloud-based or self-hosted?+
Bitrix24 offers both cloud and self-hosted deployment options, allowing organisations to choose based on their needs.
What kind of support is available for onboarding?+
Online documentation and live chat support are available, with additional onboarding help depending on the plan.
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