What OpenPhone does
OpenPhone provides a cloud-based business phone system aimed at modern teams who need to communicate with colleagues and customers. The platform is accessible over the internet, allowing users to call and text using business numbers without relying on traditional phone lines. This makes it suitable for remote and distributed teams looking to simplify voice and messaging workflows.
The service typically offers features well beyond basic telephony, such as team management options, call routing, and the ability to use business numbers on multiple devices. OpenPhone positions itself for companies seeking a more flexible, software-driven alternative to legacy phone infrastructure, particularly those prioritising easy setup and collaboration.
What sets it apart
Combines business calling and messaging in a cloud-based platform accessible from anywhere.
Key features
- ◆Business phone numbers
- ◆Internet-based calling
- ◆Team management controls
- ◆Text messaging support
- ◆Call forwarding options
What teams use it for
- Assign business numbers to team members
- Manage inbound and outbound customer calls
- Send and receive business texts
- Route calls to the right team or person
Pros
- +No hardware required
- +Accessible from multiple devices
- +Easy to set up for teams
Cons
- −May lack advanced call centre features
- −Relies on stable internet connection
Our verdict
A good fit for teams seeking a straightforward, modern business calling and messaging solution. Those needing deep call centre features or on-premise infrastructure may need a more specialised product.
Frequently asked questions
Can I keep my existing phone number?+
You can typically port your current phone number into the service, but check OpenPhone's documentation for specifics.
How do I add team members?+
Team management features allow you to invite and configure members through the admin interface.
Is there an app for making calls?+
Yes, you can make and receive calls from supported devices via web or app.
Where can I see pricing?+
For up-to-date pricing and plans, visit OpenPhone's official pricing page.
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