What Aircall does
Aircall is a cloud-based platform that enables businesses to manage inbound and outbound calls over the internet. It is designed for teams looking to modernise their phone support and sales operations without relying on traditional hardware. Users can set up numbers, configure workflows, and handle calls from computers or mobile devices, making remote or distributed work easier to manage. The product generally fits organisations needing flexibility and quick setup for their business phone lines, especially in customer support and sales contexts.
What sets it apart
Calls are managed entirely through an online interface, removing the need for desk phones or physical PBX hardware.
Key features
- ◆Cloud-based calling
- ◆Virtual phone numbers
- ◆Call routing controls
- ◆Team collaboration tools
What teams use it for
- Handle customer support calls remotely
- Route sales enquiries to team members
- Set up virtual numbers for multiple countries
Pros
- +Quick setup compared to traditional systems
- +Accessible from multiple devices
- +No need for on-premises hardware
Cons
- −Requires stable internet connection
- −Potential limitations with advanced PBX features
Our verdict
This suits businesses wanting a cloud-first phone system, especially with remote teams. Those with complex telephony infrastructure or strict on-premise requirements may need a more specialised solution.
Frequently asked questions
Does Aircall require any physical phone hardware?+
Aircall operates entirely in the cloud and can be used on computers and mobile devices without the need for physical phones.
How do I get pricing information for Aircall?+
For up-to-date pricing details, visit the official Aircall website's pricing page.
Can Aircall handle calls for remote or distributed teams?+
Yes, Aircall is designed for remote use and can be accessed by team members in different locations.
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