What Hiver does
Hiver is a tool designed to help teams manage shared email addresses, such as support@ or sales@, from within Gmail. It adds collaboration features to Gmail, allowing teams to assign and track emails without switching platforms. The platform aims to streamline communication by letting users work from their familiar email environment instead of logging into a separate helpdesk or shared inbox product. This can suit teams who want tighter integration with Google Workspace and minimal workflow disruption.
What sets it apart
Hiver extends Gmail with shared inbox and assignment features without requiring users to leave their existing email environment.
Key features
- ◆Shared inbox management
- ◆Email assignment within Gmail
- ◆Email tracking
- ◆Collaboration notes
What teams use it for
- Manage team support inboxes in Gmail
- Delegate emails to team members
- Track progress on shared customer queries
Pros
- +Works inside Gmail
- +Speeds up team email collaboration
- +Eliminates need for a separate helpdesk interface
Cons
- −Limited to Gmail users
- −Not as feature-rich as specialised helpdesks
Integrates with
Our verdict
A good pick for businesses that rely on Gmail and want shared inbox capabilities natively inside it. Teams needing advanced standalone helpdesk workflows or integrations may want to consider more full-featured platforms.
Frequently asked questions
Does Hiver work outside Gmail?+
No, Hiver is built specifically to work within Gmail and Google Workspace environments.
Can Hiver manage multiple shared inboxes?+
Yes, teams can manage several shared email addresses from within one Gmail interface.
Is there a trial version?+
For information on free trials or available plans, visit the Hiver pricing page on their official website.
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