What Gladly does
Radically personal customer service
Pros
- +Centralises customer conversations
- +Keeps full history across channels
- +Focus on personal engagement
Cons
- −Specific integrations may be limited
- −Feature set beyond core support tools unclear
Frequently asked questions
How does Gladly personalise customer support?+
Gladly is designed to show a complete history of a customer's conversations, allowing agents to interact with people rather than tickets.
What channels does Gladly support?+
It is designed to centralise support from multiple channels, but you should check the website for a current list.
How does Gladly differ from traditional ticketing systems?+
Gladly focuses on the customer as a single ongoing conversation, not on individual tickets, which may change how enquiries are managed.
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