What Canny does
Canny is a tool designed for gathering and managing customer feedback. It helps product teams collect suggestions, prioritise features based on user input, and keep stakeholders informed about what's being worked on. The tool fits into the wider feedback management space, aiming to centralise and structure feedback so that it can be actioned within project management processes.
Canny is used by companies wanting a more systematic approach to handling user suggestions and feature requests. It typically sits alongside other project management and communication tools. The overall aim is to provide a clearer understanding of customer needs and a transparent feedback loop.
What sets it apart
Canny focuses on centralising and prioritising customer feedback for product development.
Key features
- ◆Feedback post collection
- ◆Public feedback boards
- ◆Feature upvoting
- ◆Status tracking for requests
- ◆Roadmap sharing
- ◆Change log announcements
What teams use it for
- Collect feedback from users
- Prioritise feature requests
- Announce product updates
- Share development roadmaps
Pros
- +Centralises product feedback
- +Lets users vote on requests
- +Keeps customers informed about progress
Cons
- −Limited custom workflow options
- −Less suited for complex reporting needs
Integrates with
Our verdict
Best suited to teams overwhelmed by scattered feedback channels. Those seeking in-depth analytics or highly customised workflows may need to look elsewhere.
Frequently asked questions
How does Canny collect feedback?+
Canny provides public boards where users can submit and upvote feedback or feature requests.
Can I share updates with users when features launch?+
Yes, you can update the status of requests and publish change logs to inform users.
Does Canny integrate with other tools?+
Canny integrates with tools like Slack, Intercom and others to embed into existing workflows.
Where can I find Canny's pricing?+
Canny's pricing details are available on its official pricing page.
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